Return Policy

At Trumili, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your towel warmer, we offer a hassle-free return process to ensure your peace of mind.

Eligibility for Returns:

  • Returns: You may return your online purchase of Trumili product within 30 days of receiving your order.
  • Condition: To be eligible for a return, your towel warmer must be in new, unused, and undamaged condition. It should be returned in its original packaging with all accessories and manuals included.
  • Non-returnable Items: Please note that items marked as “final sale” or used/installed towel warmers are not eligible for return due to health and safety regulations.

How to Return Your Trumili Product:

  1. Contact Us: Please reach out to our customer service team at servies@trumil.com to initiate the return process. Include your order number, a description of the issue, and a request for a return.
  2. Return Authorization: Once we confirm the return request, you’ll receive a Return Authorization (RA) number and detailed instructions for returning your item.
  3. Shipping Your Return: You will be responsible for the return shipping cost unless the item is defective or the wrong item was shipped. We recommend using a trackable shipping service to ensure your return is received.
  4. Refund or Exchange: Once we receive your returned item, we will inspect it and process your return. You can choose to receive a full refund to your original payment method or an exchange for another product.

Purchase od Trumili products from another retail platform should be returned to the retailer of purchase.

Refund Processing:

Refunds will be processed to the original payment method once the returned item is received and inspected. Please allow 7-10 business days for the refund to appear on your account.

Exchanges:

If you would like to exchange your towel warmer for a different model, please contact us directly for further assistance. We’ll help you make the exchange process as simple as possible.

 

Trumili does not offer exchanges unless the machine was damaged in transit.