Towel Warmer - Flip Cover

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30 days free return and 1-year warranty

Trumili has great confidence in the quality of our products. Subject to you using the product in accordance with our instructions, we warrant your new product to be free from defects in materials and workmanship for 12 months from date of purchase.

Our goods come with guarantees that cannot be excluded under the American Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

While we can’t replace damage caused by wear and tear or misuse, we may be able to provide repairs at a reasonable fee.

Additionally, its important to note that our manufacturer’s warranty excludes damage arising from corrosion, a natural process in aging of steel or iron-based materials. Corrosion is not considered a defect and is therefore outside the scope of our warranty coverage. For comprehensive maintenance guidance, we recommend consulting our product care instructions.

Return your online purchase of Trumili product within30 days of receiving your order.

At Trumili, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your towel warmer, we offer a hassle-free return process to ensure your peace of mind.

Eligibility for Returns:

• Returns: You may return your online purchase of Trumili product within 30 days of receiving your order.
• Condition: To be eligible for a return, your towel warmer must be in new, unused, and undamaged condition. It should be returned in its original packaging with all accessories and manuals included.
• Non-returnable Items: Please note that items marked as “final sale” or used/installed towel warmers are not eligible for return due to health and safety regulations.

How to Return Your Trumili Product:

1. Contact Us: Please reach out to our customer service team at servies@trumil.com to initiate the return process. Include your order number, a description of the issue, and a request for a return.
2. Return Authorization: Once we confirm the return request, you’ll receive a Return Authorization (RA) number and detailed instructions for returning your item.
3. Shipping Your Return: You will be responsible for the return shipping cost unless the item is defective or the wrong item was shipped. We recommend using a trackable shipping service to ensure your return is received.
4. Refund or Exchange: Once we receive your returned item, we will inspect it and process your return. You can choose to receive a full refund to your original payment method or an exchange for another product.

Purchase od Trumili products from another retail platform should be returned to the retailer of purchase.

Refund Processing:

Refunds will be processed to the original payment method once the returned item is received and inspected. Please allow 7-10 business days for the refund to appear on your account.

Exchanges:

If you would like to exchange your towel warmer for a different model, please contact us directly for further assistance. We’ll help you make the exchange process as simple as possible.

Trumili does not offer exchanges unless the machine was damaged in transit.